Frequently Asked Questions

How does one refer an individual to Three Rivers Behavioral Health?
We welcome referrals by medical or mental health care givers, case managers, employee assistance programs, family members, community agencies, hospitals, clergy, friends and patients themselves. If you would like more information call our Assessment and Referral Center at (803) 796-9911 or toll-free at 1-866-796-9911.
What can I expect at an initial assessment?
During the assessment, a licensed mental health professional will help you understand what type of care best meets your needs. You may then be referred to a therapist, psychologist, psychiatrist or other mental health professional for outpatient treatment, partial hospitalization or inpatient treatment. You and your family may be involved in deciding which treatment option is right for you.
What population does Three Rivers serve?
Three Rivers serves a wide age range in both the inpatient and outpatient programs. Our adolescent programs treat patients ages 11-17. We have specific programs for both adults and seniors.
Will my insurance company pay for services at Three Rivers?
Three Rivers Behavioral Health works closely with patients, their families, agency representatives, insurance companies, EAPs, and managed care providers to determine all possible payment options. In addition, we will accept direct payment of fees for individuals who either do not have insurance or do not want to use their insurance. We are an approved provider for most major insurance companies and managed care plans.
What should I bring and not bring with me to Three Rivers Behavioral Health?
Things to Bring:
  • Several changes of casual clothes
  • Pajamas
  • Sweatshirt (no strings)
  • Personal hygiene items such as a toothbrush, toothpaste, deodorant, shampoo and make-up (no glass containers or mirrors)
Things Not to Bring:
  • Shirts or pants with holes or inappropriate slogans
  • Food
  • Glass bottles
  • Wire hangers
  • Televisions or radios
  • Pillows
  • Blankets
  • Money
  • Valuables
  • Cell Phone
  • Laptop Computer
  • Belt
  • Shoelaces
  • Clothing items with drawstrings
Can I visit or call my loved one at any time while at Three Rivers?
Because patients spend a great deal of time in group therapy and meeting with their doctors and social workers, we do not want to interrupt their treatment unnecessarily. Therefore, we limit visiting hours and telephone hours to specific times each day. They are:

Visiting Hours

Visiting and telephone hours vary by unit, please call the facility or stop by for specific hours. All visitors and callers must have the patient’s ID number to visit or talk with patients. Only 2 visitors per patient are allowed at a time with no more than 4 visitors. Visitors must be 16 or older to visit acute patients.

Telephone Hours – Outgoing Calls

Acute Adolescent
No outgoing calls

Residential Treatment Center
Monday, Tuesday, Wednesday, Friday: 6:30 p.m. to 8 p.m.
Saturday, Sunday: 10:30 a.m. to 11 a.m.
Thursday, Saturday, Sunday: 7:30 p.m. to 8 p.m.

Intensive Adult
Every day: 11 a.m. to 1 p.m. and 6 p.m. to 7:30 p.m.

Adult Behavioral Recovery
Every day: 7 a.m. to 7:30 a.m.; 12:30 p.m. to 1:30 p.m.; 6:45 p.m. to 7:30 p.m.

Geriatric
Anytime, every day.

How long do patients typically remain at Three Rivers?
A treatment plan is developed for each patient depending on their specific need. Consequently, the expected length of stay may vary from patient to patient.
How do adolescents maintain their schoolwork while in treatment?

We feel it is important for our adolescents to keep up with their schoolwork while in the hospital. Adolescents admitted to the acute unit at Three Rivers can maintain their class work during a daily study time provided. Parents are responsible to bring adolescents’ books and assignments.

How do I make a referral to Three Rivers?
To make a referral to Three Rivers simply call our assessment office at 796-9911 or toll-free at 1-866-796-9911. Our assessment office is staffed by highly trained psychiatric nurses and master’s-level social workers who will work with you to schedule an assessment or discuss what your next step should be.
Are patients allowed to watch television, listen to the radio/tape recorders and read books and magazines while in the hospital?
Patients may access a community TV and read books provided by the facility when they are not involved in treatment-related groups and activities. No radios, headphones, or tape recorders are allowed.
Are private rooms available?
All rooms are semi-private. We cannot guarantee a private room at any time.
Does Three Rivers make provisions for special dietary requirements?
Yes, Three Rivers is able to accommodate special dietary requirements. Three Rivers has a dietician who provides guidance on proper diet and assists with all special dietary needs.
Should patients being admitted to Three Rivers bring along their regular medications?
If it is possible we would prefer that patients bring any medications that they are currently taking with them to the facility. Medications brought to the facility must be checked in during the admission process. Upon physician order they may be continued, and administered by a nurse, throughout your stay. Only medications ordered by your physician can be taken while you are a patient.
Are worship services provided?
Worship services are provided on the premises on Sunday mornings for those who wish to attend.
Can patients receive mail while they are in the hospital?
Incoming mail is distributed daily. Letter and packages must be opened in front of staff to prevent dangerous items from getting onto the unit. Outgoing mail is picked up daily.
Will my family be involved in my treatment while I am in the hospital?
With your consent or the consent of your parent/legal guardian, your family will be involved in your treatment. Typically, psychiatric and chemical dependency-related illnesses have a significant effect upon the family. Your family will be encouraged to be involved in assessment, treatment planning, discharge planning and continuing care. Your social worker or other member of the treatment team will be available to your family to discuss your treatment, progress and other issues.
What if I don’t want anyone to know I am in the hospital?
The confidentiality of patient information is very important. Three Rivers Behavioral Health has a responsibility to safeguard you.
Who does my laundry while I am in the hospital?
All patients are asked to help clean up after themselves while they are in the hospital. Patients are responsible for doing their own laundry by using a laundry room available on the unit. You may also send home clothes to be laundered by a family member. Staff is available to assist when needed.
Can I bring my own food/snacks with me?
For safety, sanitation and dietary management purposes, patients and visitors are asked not to bring food items into the facility. Snacks are provided for patients by the facility. Food may not be kept in your room.
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